Where product is returned to BoatBitz for repair, typical repair times are 10-14 working days. Under our discretion, we may choose to repair or replace the defective items. If the item is no longer available or no parts are available, then we reserve the right to exchange the item for an equivalent product.

To return an item for warranty service, please e-mail us with details of the problem as we may be able to remotely diagnose the cause and prevent charges being imposed for a 'no fault found' return. Once we have diagnosed the problem, we will issue you with a Return Merchandise Authorisation (RMA) number which needs to accompany the goods when returning them to BoatBitz. Please note if goods that are returned for warranty service where no fault is found will be subject to a £50 minimum service charge plus return freight costs.